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Complaints Process

As a valued learner Links would like your experience with us to be as positive as possible. We understand that sometimes it is not always possible to meet your needs in a way that is beneficial to you. We encourage you to speak with us if you have any concerns at all about your time training with us.

You will be emailed an evaluation survey after your course for informal feedback.

If you have any concerns or a complaint that you feel needs to be addressed at a higher level please contact us.

Complaints process:

Definition of complaint: Learners will be given the opportunity to make a complaint when they have an objection to something that they have experienced that is unfair, unacceptable, or not up to an appropriate or expected standard.

Please submit your complaint in writing to the Director of Links. This could be a letter to Links Training 21 Bristol Street Levin Attn: Lesley Kidd
or email lesley@links-ld.co.nz

Please give us the following information:

  • Your name
  • Date of the training
  • Location
  • Instructors name

Please tell us what your concern/complaint is. Give as much detail as possible.

What happens next?

The Director will contact you to discuss your concern/complaint. You will be able to have an input into possible resolutions to the complaint.

The Director will speak with the Instructor about your concerns (your name and details will be withheld) and possible resolutions.

Written feedback will be given to you with an outcome.

You will be given the opportunity to meet with the instructor if you choose to.